Why My Sky Internet Down? Required Solutions
The Sky internet box is a broadband device that helps user to use the internet in your phone and laptop. You can easily connect it with your home WiFi router with the help of Ethernet cable.
To complete the setup, you have to connect a microfilter near the internet box and link the box to it with the help of broadband cable. You will found microfilter and broadband cable in the Sky internet box package.
You need to download the Sky app in your phone from the Play Store. This app will help you to complete the broadband box installation in your home.
But, there is a problem that some users are facing related to the Sky device. They are facing ‘Sky internet down’ issues again and again. Here, we will discuss why you are facing this internet down problem and then provide solutions and tips to solve it.
Why Your Sky Internet Down?
This section of the blog will give you information about reasons why your Sky internet hub internet connection is down. Let’s list the causing factors down here and then solve the issue with the help of some tips.
- Networking interruptions is the biggest reason that can trouble you with the similar problem mentioned above.
- Weak WiFi router or signal repeater connection with the Sky internet hub can cause the Sky internet down issue.
- If you didn’t setup your Sky internet hub in your home can be a reason of the mentioned internet network problem.
- Using damaged cables for connections and supply power like Ethernet cable, broadband cable and power cord can also trouble you same problem.
Above are the reasons why your Sky internet down and facing technical issues. Now, have a look how to solve the internet connection problem by applying troubleshooting tips.
How to Fix Sky Internet Down Issue?
Here in this part of the blog, you will learn how to dispel mentioned Sky device technical problem with the help of the simple solutions and tips written down here.
1. Shift Sky Box to Optimal Spot
Electronic devices use electromagnetic waves to work, that can cause interrupt the signals coming from the Sky box as well as the router or extender.
So, you have to make sure that there are no electronic devices near to broadband. If you find one, then shift your internet box to other optimal location in your house.
2. Check And Replace Damaged Cables
The Sky internet box is connected to the microifilter and WiFi device with the help of broadband cable and Ethernet cable. You must make sure that there is no damaged cable that is connected to the box. If there is damaged cable in use, then replace it with a new one right away.
Also, make sure the power cord and adaptor is in good condition that you are using to supply electricity to the Sky internet box.
3. Make WiFi to Sky Box Link Strong
The box must be connected to the WiFi router or extender, so that you can use the internet services. So, check that the Ethernet cable is connected to the correct ports of the WiFi and broadband box. The pattern to connect cable is LAN port of the WiFi and Ethernet port of the Sky box.
You must make sure that the router has adjusted settings and networks. If you are using the extender like Wireless-N repeater then be sure the Wireless-N WiFi repeater login interface is configured.
4. Change Frequency Bands
The frequency bands can be set on different GHz option. So, you must change the band from 2.4GHz to 5GHz. Go to the Sky App in your phone and tap on the settings. Then, select the networks and change the frequency band from 2.4GHz to 5GHz.
5. Reboot Sky Internet Box
The Sky internet down issue is a mini and technical issue that can solve by applying simple troubleshooting problems written above. But, sometime user can’t find the solution to fix the problem.
In this situation, you must perform a reboot process on the Sky internet box. Just follow some of the simple steps to reboot the broadband box.
- Find the power button on the Sky box.
- Pressing it once will turn off the device.
- Pressing it twice will reboot the broadband.
In Conclusion
Here, you have read reasons why your Sky broadband box getting internet connection issues. We have also shared the solutions to fix the mentioned Sky internet down issue. Hope, you have found out what is the reason of the problem and solved it easily with the help of this above written blog.